WORST SERVICE EVER!!!

I am very very disappointed with the service we received from Greyhound. We bought a ticket from the Greyhound office in Pretoria and paid an amount of R476 for my father in law to catch the bus from Bloemfontein to Pretoria on 02 January 2018. The ticket was for the lowerdeck at seat 3A and we specifically paid this amount as the lady told us that the upperdeck seats are cheaper but we purchased the lowerdeck ticket as my father in law has hip problems and are a senior citizen.

However when he boarded the bus he was directed to the upperdeck and was placed in a seat at the back. He was not offered any coffee or water or anything at all. He couldn't even use the toilet as there was no water on the bus. He could not even go to the toilet at the stop (Kroonstad) as he the driver just stopped and then the people would be called back very quickly after stopping as well as at the other stops.

Then in Johannesburg he waited 20 minutes to get onto another bus. On the second bus, again the same story. He was shown to the upperdeck. The aircon was not even working on this bus.

This is really ridiculous as he is an old man. I paid more money for him to be comfortable and be treated better than this.

I will never ever use Greyhound again and will tell all my friends and family about this unpleasant experience.