Worst service

Worst experience ever with this bus service, was meant to travel from Bulawayo to Johannesburg in August, bus service fails to deliver bus at promised time i go to the ticketing office there in Bulawayo to get a refund so i can get another form of transport im advised i can only do it in Johannesburg, i make other means if transport, when i get to Joburg i call the call centre i speak to Thulile Makhanya who then advised i should send her an email of the ticket so she can assist with the rfund, this is the 13 of August she then forwards the email to Mpho Mabote , who till today has not responded nor attended to my email, i then went to the Greyhound ticketing office at Parkstation on the 24th of October i fill out all the refund documents which i am advised i will get a call within 7days , nothing happens in 7days , i call the call centre on the 16 of November im advised i did not submit papers i should go back to parkstation , i spoke to Thabang on this day. Yesterday i go to parkstation to solve the issue im advised only only Mpho can handle the issue the whole day i was told she will call me back she did not get back to me i called more than 5times nothing, spoke to Shoni and Natalie, and today i call and Sne advises me i did not cancel ticket she must investigate if the bus was delayed if she can assist seriously a whole 4 months