Worst first time experience

<p>This query started of on the 12th April 2017. I had booked a ticket with you guys a month in advance. If you check your calendar the 12th of April is also the day there was a bus strike... This is my first time booking a ticket with greyhound and lets just say my last ever.. Upon receiving news of the bus strike, i call in to the customer care line on the 11th of April to ask what will happen to all bus tickets booked, i was advised it is business as ususally. The agent over the phone put me at ease, only to arrive at the midrand bus station point and i am told that the bus will not be showing up. there were a number of us waiting for this bus to arrive and nobody has the coutesy to let us know the bus wasnt going to arrive. This is just the first point of my disgust with the service also to this date i have no received my refund.</p> <p> </p> <p>I had called in again once more asking about the refund i was given contact details of Mpho Mabote. I have sent emails to her regarding my refund and i dont know what other details to supply her with as i booked this VIA a my edgars card (WHICH IM PAYING INTEREST ON) No one has contacted me any further regarding my refund or the interest payable on my account.</p> <p> </p> <p>So please can you get your act together and sort out my refund, my interest and the uber fees to the station as you have wasted my time.</p>