Worst express bus service

<p>The whole point of an express bus is that it gets you to your destination quicker than a regular bus, and it’s more expensive. This one was the opposite, false advertising.</p> <p> </p> <p>I bought a ticket an express ticket that was supposed to leave at 08:45am and arrive in Durban at 05:30pm. So I made travel arrangements accordingly expecting to arrive there after 5 as stated on the ticket they sold me. What I got instead was the worst customer service and opposite of what I bought. After leaving Pretoria We got stuck at the JHB station where we waited about 3hours, out in the old. We were told the bus had to go because it’s needed urgently and another one is on the way. Later on the story changed to “the bus doesn’t have enough people” so it can’t leave yet the ticket said 08:45am. Another bus that was scheduled for 11:00am came and left with people who booked for a later bus while we were told to wait because it’s not our bus.</p> <p>My point is:</p> <p>1. We were TOLD to wait, no apologies.</p> <p>2. They said it will only be for an hour which ended up taking 3 hours</p> <p>3. How does a 11:00am bus leave while people who came first are still waiting</p> <p>4. When I asked to change seats because the one I was sitting on had sunk in the man who checks people in people said we can do so, then made a rude comment saying “maybe you are too heavy for it”. There were bigger people on the bus and they also wouldn’t have deserved to be told that. He was trying to be funny but it was very offensive</p> <p>5. The whole point of an express bus is that it gets you to your destination quicker than a regular bus, and it more expensive - WHY DID I PAY MORE IF I ARRIVED 8?</p> <p>6. Their staff members don’t have the same story, Their call centre isn’t helpful full and they hang up on their clients.</p> <p>7. Whose problem is it that the bus isn’t full. If I bought a ticket that says will arrive at 5:30pm then that’s what I expect. If they can’t keep to that promise then they should only have buses that leave after 11:00am. If there’s problems with the buses why not get them serviced to keep your customers happy.</p> <p>Someone else also experienced the same thing and they left a few days before me so I took a different bus company coming back to save myself from the horrible experience again. Clearly, they always rip their customers off.</p> <p> </p> <p>They sell lies and poor service!!!</p>