Worst experience with greyhound

I have been taking greyhound buses for years.I was always happy with traveling but last weekend was the worst experience ever.I had booked a citiliner for 5.55am.The bus only came at 7.15am.While traveling we heard a noise n the bus got stuck at Lions River for 5 hours. I am a diabetic as well as other older people on the bus ..we had no food in order to take medication.Wen we asked about another bus they said the bus is in the wash bay.2 hrs later they said the bus is filling diesel.After another hour the bus came. We payed for a citiliner bus but they sent us a Eldo coach bus.The smell in the bus was grouse.There was no aircon.No chargers working.We couldn't breathe in the bus so the drivers opened the sunroof for fresh air. We only made a stop at Estcourt to buy something to eat.The toilet in the bus was disgusting.it was filled with water on the floor and the toilet had poo inside covered with toilet paper....too disgusting..We only reached JHB at 12.30am. We travelled for 18 hours.Who travels to JHB for 18 hours Our phones were gonna die n all we had was fear incase we couldn't phone our families to pick us up that part of the night.I had my son who is 11 yrs old traveling with me...he was also so hungry n needed to use the toilet but couldn't..I also heard another greyhound bus got burnt. This was the worst experience of my life.My sister lives alone and she had to come and pick me up that part of the night which was so dangerous.I am very disappointed with greyhound.Url need to fix the buses properly before taking passengers on the road.We pay alot of money to travel and we rely on u guys.I hope to hear from greyhound soon as I am a very loyal customer.