Worst experience ever

I'm probably wasting my energy by writing this review / complaint as I've read some of the complaints on this platform & none seem to have been acknowledged. Anyway, here's my sad story, on the 09/01/2025 my mom & I booked a trip from JHB to Durban for 10:45 but unfortunately due to unforeseen circumstances we missed the bus by 5 minutes, so we went to ticket office to enquire if there will be another bus departing on the day & we were told told that the next bus departure is at 10pm, without a choice we made a booking for then, waiting & observing all the other buses coming & going, all on time up until it was our turn to leave, our bus did not arrive as scheduled, an hour later (11 pm) still no bus & when we enquire we were told that our bus was delayed & we must be patient as they were trying to communicate with the driver who was coming from Pretoria, eventually at about 11:20pm the arrived, we check in & the bus left park station about 11:35 or 11:40pm, on our way, just before the first toll-gate (forgot it's name) it started to rain & how do I know that? I was surprised with a very cold shower, yep, water just came pouring over me & the person who was sitting behind me, got the same surprise as me. To say that was the worst trip would be an understatement, it was a nightmare. Greyhound is really a disappointment ever since it is under new management, no care or respect for the passengers at all.