WORST ,APPALLING SERVICE ! GREYHOUND IS THE PITS . AS WELL AS THEIR DRIVER VUSI. NO SHOW OF A BUS .DONT BOOK THEM

TICKET *** & GHAB1EX02

IM EXTREMELY DISSAPOINTED BY GREYHOUND SERVICES . I DOUBT I WILL EVER UTILIZE OR REFER ANYONE TO THIS BUS LINE. ITS SAD TO THINK THAT THIS BUS LINE USED TO OFFER TOP NOTCH SERVICES , TO MY UTTER DISSAPOINTMENT WE RECEIVED THE POOREST SERVICE .

NOT MENTION HOW RUDE YOUR DRIVER , VUSI - CELL NUMBER ***.

LET ME BREAK DOWN THE WHOLE DEBACLE TO YOU .

OUR BUS WAS SCHEDULED TO DEPART AT EXACTLY 18:10 , THAR DIDNT OCCUR , WE WAITED AT THE BUS STOP FOR 2 HOURS , DURING THAT TIME I WAS TRYING TO CALL YOUR 011 LINE FOR ASSISTANCE OR INFO REGARDING THE BUS , I STAYED ON THE LINE , BEING TOLD IM ON THE QUE THE ENTIRE TIME WITHOUT ANY ASSISTANCE, BEAR IN MIND THAT THE BUS STOP IN VANDERBIJLPARK IS VERU ***** AND IT WAS VERU DARK, OUR SAFETY WAS IMMENSELY COMPROMISED AS WE DONT KNOW ANYONE THERE FROM CLOSE BY . WE KEPT WAITING WITH BAITED BREATH AND MALING NUMEROUS FRUITLESS CALLS , WE EVEN CONSIDERED CANCELLING THE BOOKING BUT THE CONSULTANTS WERE NOT PICKING UP.

WE WERE LEFT WITH NO CHOICE AFTER BEING STRANDED IN THE DARK ,BUT TO GO TO A HOTEL FOR THE NIGHT AND BOOK A NEW BUS VIA INTERCAPE.

45 MINUTES AFTER WE CHECKED IN , WE RECEIVED A WEIRD CALL FROM VUSI, THE SUPPOSED DRIVER , WHOM FROM THE OURSET JUST SAID, ARE YOU STILL LEAVING AND I SAID, SIR WE WAITEX FOR OVER 2HRS...HE HUNG UP , IVE GOT SCREENSHOTS TO SUPPORT THIS. I CALLED HIM BACK AND ASKED HIM EHY WOULD HE BE SO RUDE TO CUSTOMERS, HIS RESPONSE WAS "YOU ARE NOT MY CLIENTS , IM JUST A DRIVER , YOU HAVE TO HAPPY I CAME BECAUSE THERE WAS NO DRIVER FOR THIS TRIP , THEN I WAS LIKE SIR , FACT REMAINS, YOU WORK FOR GREYHOUND THE LEAST YOU CAN DO IS EXPLAIN TO US AND NOT BE RUDE, THATS WHEN HE SAID ,WE WILL BE CHARGED 10% FOR CANCELLATION, WHICH MAKES NO SENSE, AS WE INCURRED MORE COSTS DUE TO GREYHOUND'S INCOMPETENCE .

TO SAY HE IS RUDE AND UNDERMINED US IS AN UNDERSTATEMENT, HE SPOKE TO US LIKE WE ARE YESTERDAY'S RUBBUSH , THROWING IN INSULTS, WHICH WAS MIND BOGGLUNG. GREYHOUND HAS LOST ITS NUMBER ONE SPOT IN THE BUSLINE , THE PAST RIDICULED ROADLINK WAS BETTER . WE ARE STILL SHOCKED , BECAUSE THIS WASNT OUR FAULT. WE ARRIVED AT THE TERMINAL AM HOUR EARLIER ONLY TO WAIT A FORTGER 2HRS AND A FEW MONUTES MORE , IN THE DARK , WHILE THERE WAS A THUNDERSTORM .INFACT WE CAN DEMAND A COMPENSATION FOR BUS TICKETS AS WELL AS THE ACCOMMODATION WE PAID FOR.

I've attached the screenshots for the calls we made that were in vain, as well the booking receipt we got after booking intercape and the call recordings with the only call centre agent who seemed keen to assist us & my fruitless plans to try and communicate with greyhound via facebook only to learn that the bus we booked was indeed 5hrs late amd still on the road .Like i said we booked our trip via intercape, something we should have done initially, as their service was prompt, efficient and we arrived earlier than the scheduled time. You could learn a thing or two from them .

1)GREYHOUND FAILED TO MERELY SEND A MESSAGE TO INFORM US THAT THE BUS WILL BE LATE 2) NO RESPONSE OR ASSISTANCE WHILST CALLING THE *** NUMBER 3) VUSI IS A VERY RUDE BUS DRIVER ,*********** AND I BELIEVE THAT HE IS YET TO CAUSE MORE GRIEF FOR OTHER CLIENTS , HE IS GOING TO CAUSE WAY MORE HARM TO THIS BUSLINE THATS ALREADY IN A DIRE STATE 4) I DEMAND A FULL REFUND OF R760 TO PAID TO ME . 5) I TRIED MY BEST IN FINDING ASSISTANCE FROM GREYHOUND ,SO I ALSO RESORTED TO SENDING A MESSAGE ON FACEBOOK, THERE WAS NO RESPONSE, JUST A REPLY FROM AN AGGRIEVED CLIENT, WHO TOLD ME SHE WAS ON THE SAME BUS AND IT WAS 5HRS LATE . HOW APPALLING. 6) IM GOING TO ATTACH THE SUPPORTING INFO AND VOICE RECORDS BELOW , AS WELL AS MY BANKING DETSILS. I COME FROM ELDO COACHES AND LUCKILY THE GENTLEMAN OVER THERE WAS SO HELPFUL HE TOLD ME TO SEND THIS EMAIL I WILL GET ASSISTANCE. THAT WAS TODAY ONCE I ARRIVED IN BLOEMFONTEIN. I NEED THE MONEY ASAP IN ORDER FOR ME T0 TRAVEL TO WORK . I VOW TO NEVER UTILIZE GREYHOUND, ON THAT NOTE TERMINATE VUSI'S EMPLOYMENT CONTRATCT IF YOU STILL WANT TO MAKE ANYTHING OF GREYHOUND.

BANKING DETAILS ACC HOLDER

CONTACT NUMBERS : ***

AN AGGREIEVED CLIENT