Worse service and false advertising

Worse experience ever, I will never ever take Greyhound in my life, booked a trip in so called Dreamliner and the state of the bus was nothing but a dream rather a nightmare, and the was jiggle as it drive, Greyhound is a messed up institution and actually no one must ever use them. They take customers for granted...imagine a trip an unpleasant trip from Cape Town to Johannesburg