WITHHOLDING MY REFUND

Over the past 3 months, I have been trying to obtain a refund from Greyhound South Africa, and the experience has been beyond frustrating.

I have sent multiple emails, followed up repeatedly, and made numerous phone calls. Every single time, I am told the same thing:

* “The refund is being processed” * “You will receive an email shortly” * “Please give it a few minutes/hours/days”

Yet no refund ever arrives, and no proper communication or accountability follows.

What makes this even more disappointing is that customers are expected to trust a company with their money, but when it comes time for the company to uphold its side, there is endless delay and empty promises.

I have remained patient and professional throughout this process, but after 3 months of being ignored and sent in circles, I can honestly say this has been one of the worst customer service experiences I have dealt with.

I would strongly advise others to think carefully before booking if they expect efficient after-sales support or timely refunds.

I am now escalating the matter through formal consumer protection channels because repeated follow-ups have led nowhere.