Where is my refund!?!?!

Hello,<br> <br> I booked for a Greyhound bus on Friday 18th September 2015 for 18:00, JHB to Bloemfontein.<br> I was unable to take the bus as I was involved in an accident on Friday afternoon at 17:00.<br> I called Greyhound at 5:30pm to cancel the bus ticket.<br> <br> The sms I had received from Greyhound after calling them states as follows:<br> \Your cancellation number is C3BKHDYA valid for 6months when rebooking they will charge your card and refund the money less 20%. Thanks Greyhound"<br> <br> It has been 3 days since the incident and no response.<br> I called this evening and they said that they cannot refund the money and I would need to rebook again.<br> I am not interested in rebooking and I would like my refund.<br> I do not understand why this company is misrepresenting itself in this manner and also misinforming clients.<br> <br> I would like an immediate response from Greyhound or I will have no choice but to reclaim my funds through legal procedures.<br> <br> Thanks.<br> <br> Lucky Bogoshi"""