What you see is not what you get

It is very disappointing to find that a 5 star service turns out to be a 3 star services. I have been using Greyhound for a while I was so disappointed with my experience this Tuesday.. The bus got to my station which is Queenstown late and there was no communication made. The bus had no aircon no USB chargering ports working. The bus looks ****py on the inside. Paying R780 to Cape Town because you want comfort and get R340 service is a disgrace