What am I paying for?

My experience with Greyhound has been terrible and I refuse to use this bus service again! Firstly, my bus was late (what’s new with Greyhound?), secondly your bus was beyond filthy. For such a costly bus ticket you would think Greyhound would at least clean the dust in the damn bus and clean the windows. Ripped seats and a passenger seated on the top deck (5D) had a seat that was BROKEN! You could literally pick up the bottom of the seat if you wanted to. Your air vents are putrid, I CAN NOT believe you expect people to breathe in a bus with no air or ventalation (I am still on this bus, passing Ladysmith and it is 27 degrees! I am dying and so are your passengers! I had to give up my seat for an elderly lady ( which I didn’t mind) my seat was downstairs and hers on the top deck but because she is quite old she battled to get up the stairs, could NO ONE have told her that her seat was upstairs? Was she not given the option? What if no one wanted to leave their seat for her? Then what? I can’t believe I’m stuck in this bus for another +_7 hours. Greyhound you better get your **** together. There are cheaper buses, with quicker routes that actually show up on time and keep their busses clean. Keep this up if you want to. Never again.