What a Rip-Off! Greyhound Took Advantage of Us!

I am absolutely furious and deeply disappointed with Greyhound. What a rip-off!

I booked Greyhound Premium (Dreamliner) for 03 October 2025, departing from Midrand at 18:35 — ticket references GHA612O01, GHA612O02, and GHA612O03.

I was travelling with two kids, expecting a Premium service with a spacious, clean bus and the 2-1 seat layout that makes travelling more comfortable for families. That was the main reason I paid extra for Premium.

The experience was a nightmare from the start. The bus was over an hour late, and there was no communication, update, or apology. I had to call the call centre myself to find out what was going on — only to be told they didn’t even know it was delayed.

When the bus eventually arrived, it was not the Premium Dreamliner I paid for. It was a standard single-deck bus, dirty, smelling of urine, and cramped. The seats were filthy, recliners didn’t work, and the layout was wrong — two seats on each side, not the Premium layout advertised.

I booked well in advance (on 5 September 2025) expecting quality service and comfort. Instead, I got false advertising, poor service, and no value for my money.

This is unacceptable, misleading, and unfair. I was inconvenienced, disrespected, and taken advantage of as a paying customer.

I demand a full refund for this terrible experience and for the false promise of a Premium Dreamliner service that I never received. Greyhound should be ashamed — this is not how you treat loyal customers!