WHAT A **** COMPANY!

I boarded a bus from Mr Frere to Midrand at 6:05 lastnight. The bus made a stop at Mount Currie and then Montrose. When we got to Park Station, we were asked to get off the bus into another that will take us to Midrand and those going to Pretoria. Upon disembarking the coach, I realized my Big pink suitcase was not in the coach. I asked the driver; he then casually said that some bags fell out along the way. This is totally unacceptable. In that bag is my toiletries, underwear and clothes. I’m also a freelance make-up artist and my work equipment is in there. I was then advised by a consultant that :" As per our Terms & Conditions of Carriage (Clause 9.5): In the event that the company agrees on compensation for lost baggage during a journey, the company may pay out a maximum of R5 per kg up to a maximum of 25kg." What the **** am I expected to do with a possible R125. I have lost my work equipment, my toiletries, clothes and other items. My sunscreen alone is not R125. My possessions were in the care of the coach as I had purchased a ticket to board their buses. It's not my fault that their busses are poorly maintained and are deteriorating. Not only have I been inconvenience but I have also lost income due to this!! *** is R125?????

I am looking to pursue things the legal route if need be because this is unacceptable.

If anyone has any information, please share to which regulatory board can I report this to.