VERY BAD SERVICE

I am writing to formally complain about a Greyhound Premium trip taken on 24 December from Johannesburg Park Station to Cape Town.

Despite paying for Premium tickets for my family of seven, we were seated at the back next to a toilet that smelled badly and ran out of water. The bus was unhygienic, with ****roaches present, some of which went into my food. My bag was also damaged during the trip.

Additionally, the bus made frequent stops, significantly extending the travel time, which is not expected of a Premium service.

This experience caused major discomfort and inconvenience, especially during the festive season. I request an investigation and appropriate compensation or a refund.

I look forward to your response.