Very bad customer service

I have been waiting for my refund for the past 2 months. Every time I make a call to their offices i’m told about the drivers supervisor. I thought it was bad enough that we were left in the middle of nowhere for more than 10 hours waiting for a bus after we had a breakdown in the middle of the night. I tried being civil about this for a long time however it’s now been 2 months after the incident and the promise of a refund and yet there’s is nothing forthcoming. This just shows their level of poor customer service, so much for a Dreamliner, feels more like a nightmare.