Verbally abused by driver

<p>On the 18th of June i caught the 16:45pm Citiliner to Cape town from Durban station. Let me Clarify firstly that when i called the call Centre i was told i would be catching the Greyhound bus and not Citiliner as i had no intentions of catching it, however when i went to go pay for the ticket i discovered it was actually Citiliner and i had been misinformed, i let that go Then!!!! When on the bus while on our way some water was on the passage and we all thought maybe it came from the toilet as it was a lot of water, i then whatsapped my mother who was at home and she decided to call the Citiliner customer service as she was concerned for our health on the bus , i mean the trip is 24hrs. Anyway just before the bus gets to Kokstaad the bus driver comes and addresses us telling us passengers that somebody had called the call centre and complained, we have no business calling the call centre if we have issues with the bus we come to him directly, (at this time i was not aware that my mother had called the call centre and even if i had been aware i was within my rights as a paying customer to have concerns). the bus stops at Kokstaad and as im getting out of the bus i hear the driver telling other passengers that the person who complained is a this person sitting ion seat 13 D and D (those were mine and my 4year old daughters seats) , note how he tells other people and makes snide comments while me and my daughter were passing to get off and stretch our legs, fist incident of victimization, the other guys laugh and make other comments, i get back in the bus and my mom notifies me that she was the one who called and i told her that well she was within her rights n mine as we r paying customers. In the mist of the ride i moved seats cause my seats were hot ******* at the back and engine) anyway i move back to my seats(13Cand D) this driver comes screaming that i must move back to the seats that i had moved myself to, i told him i won’t im sitting at my original seats because now people are getting on the bus and will want their seats, he says to me in a rude and demeaning manner, "you busy calling call centres complaining saying your seats are leaking so, therefore move from there , i will move you from there", i told him to then go through my phone and show me that number, he goes silent turns to some guy passengers and proceeds to talk nonsense about me, go on all the way back to the other driver talking smack about me, bear in mind im with my 4year old daughter, so she is watching her mother being verbally abused and disrespected by a driver. i was forced to not give him an attitude and talk back because he had my safety in his hands. I don’t know his name but he has a ho**** voice was driving along with another chubby light skinned driver , the Citiliner leaving Durban for cape town via PE on the 18th of June 16:45pm , i want this driver dealt with , i want this matter rectified, starting with LERATO the call centre agent who felt it necessary to give out my seat number leaving me open for victimization, and since does the driver have a right to victimize a passenger when they have concerns and complaints, did i not pay, do i not deserve the service i paid for , is he now the citiliner owner? i want prompt feedback , this guy kept on walking up n down looking me up and down acting like areal bully and all this knowing im stuck in the bus for 24hrs and there’s nothing i can do, at some point i wanted to get off the bus and rather be stranded somewhere then put up with this type of bullying, if get no feedback from you guys i will take this further , public protector, consumer watch you name it. im sick of men victimizing women , i will name and shame your brand on social media , i will show you flames just like he showed me flames, worst of all i had just buried my dad that day and i had to deal with all that bullying from your driver.</p> <p> </p>