Useless online booking system!

As I write this report I'm absolutely livid! I booked a return trip with Greyhound and travelled down to Pietermaritzburg from Johannesburg on Thursday night. Although my trip down was a smooth and hassle free one, my return trip to Joburg was a nightmare and I will not be caught dead in this bus again. When I presented my ticket at the door, to a Greyhound staff member who really was not interested, I was told my seat is upstairs. When I got there I realised there was someone already seated there. When we both checked our ticket numbers, it was clear that Greyhound had double booked the same seat. When I advised the staff members I was told that my ticket was a \net"ticket and didn't have a seat and they just dismissed me even though my ticket showed mine was booked and paid for before the other. They simply told me if the bus is full \""they don't know\"". To my horror I literally went up and down the bus to see if there were any free seats when I had booked a specific seat way in advance. What is the point of having an online booking and payment system when you don't know how to use it? Greyhound does not care about its passengers just as long as they meet their numbers. Shocking!"""