Useless Customer Service

Useless company - booked a trip from Pietermaritzburg to Midrand - and of course had to pay immediately. Citiliner cancelled the trip, and now over a month later, I am still waiting for them to refund my money - AND they want to take R50 off, presumably for admin charges. On contacting them about the refund, I was asked to complete a whole list of requirements, which I did immediately and returned the information withiin a day. After numerous emails and phone contact, I am still waiting.