Update on complaint.

This is an update on my previous complaint. I finally received a reply from Greyhound requesting a copy of the receipt for the water I bought which was sent to them the following day. To date no further communication from them. This seems to be a norm in today's business world, regrettably. In all my years I have never worked for a company that would have tolerated this. In most instances we had a 48 hour window and if for some reason we needed to go over this time the customer had to be contacted and advised that their complaint was being attended to. ie customers had to be kept up to date every 48 hours as a minimum requirement. At no time was it acceptable for the responsible persons to wait for the customer to have to ask for follow-up. At the end of the day the old adage applies. One Happy customer brings one new customer. One unhappy customer can lose you eight customers. We tend to tell all and sundry about bad experiences but seldom talk about the the good service we received. We complain easily but seldom compliment. Sad but true.