Unsafe and dissatisfactory traveling conditions

The below complaint was sent to greyhound on the 21 June 2018 and we have still not received any response or courtesy call.

To whom it may concern

On the 19 of June 2018 my wife and I took a greyhound bus from Pretoria to Richards bay.

The first issue we faced is being left to wait at park station for almost 2hours for a connecting bus.

Once we got onto the coach reg # (bj77yx gp) we were told to occupy seats 11d and 11c, the bus has fixed seat numbers then it also has 2 different seat numbers which were written by man with a marker which do not correspond with the fixed seat numbers, hence this caused confusion with passengers and the Greyhound staff did not assist. We as passengers had to do your job, and figure out what's the correct seating sequence.

Once seated my wife noticed that her seat was broken and it slides completely off (safety hazard), Charity the hostess was informed and nothing was done.

As we drove on route, I noticed the emergency exit on the roof of the upper deck was flapping (safety hazard), yet again Charity was informed, she stated that she would inform the driver and nothing was done.

Further to this the condition of the coach was terrible, the coach rattled like a "rust bucket", we were advised of onboard entertainment during our journey (this was a falsely announced) there wasn't any entertainment as the TV's had a constant blue screen throughout the entire trip.

Prior to this trip I travelled with Citiliner from Durban to Pretoria I paid R165 per person, this bus was 100 times better than your luxury liner, they delivered on everything they promised.

I now paid R450 per person and had to endure this unacceptable level of service and dissatisfaction for a supposedly superior luxury liner.

I have attached some pictures as proof. I would really appreciate some assistance with this complaint.

Please note this complaint will be posted on Hello Peter if I do not receive a satisfactory result.

Regards D Moodley ********** 922 Good day

We hereby acknowledge receipt of your correspondence and it has been forwarded to the relevant department who will revert to you the soonest.

Kind Regards

Team Leader Greyhound & Citiliner Reservations +27 (11) **********

+27 (87) **********

View our legal notice here.

“Ultimately, we travel for you”

http://www.greyhound.co.za Facebook Twitter LinkedIn www.citiliner.co.za Facebook Twitter LinkedIn Team Leader Customer Care Unitrans Passenger

Switchboard: +27 (11) ********** Direct: Cell: +27 (87) ********** Fax: ********** 262 Email: ********** Website: www.greyhound.co.za

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View our legal notice here From: Ashley Moodley ********** Sent: Thursday, 21 June 2018 10:48 AM To: Team Leader Subject: Unsatisfactory traveling condition

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