Unpleasant trip, Rude driver, Smelly toilets, Broken seat and charging point

I had to urgently travel back from Cape Town to Johannesburg on the 12 April 2019, Citiliner Plus had the earliest time when I got to the Depot, for 15:00. I booked it and asked if I can choose a seat but was told it "was the last seat on the bus". Well, I was glad I got a seat and I don't have to travel later in the day.

I got to the bus, the driver was rude when I entered cause I just walked to find my seat and said something mean in Xhosa "uyandixela" and I didn't understand the rest and he continued by saying it's the back seat(16B) - next to the toilet but I thought it can't be that bad!

As the bus filled up and looking for charging point, I then found it on the armrest. It wasn't working!!! The nice person in me thought arg I'm sure it will work when the bus starts moving. We get to Bellville it still not working, I then asked the guy in front of me if his is working and he said "no". I asked the next and the next. I then decided to confront the driver since there were no hostess in the bus about the problem. He then said in Xhosa: "If it's not working, that means it's not working". He proceeded in English: "I'm not a technician, you can call the call center"... With a very RUDE tone.

My seat was broken, I had to push it back cause it kept on sliding down. The seats don't recline like Greyhound. I was so uncomfortable and everytime someone used the restroom, an unpleasant smell creeped out. I also didn't understand why the consultant/agent said the bus was full when there open seats but I didn't wanna move cause I thought people from other next stops might fill them up and I'm gonna be moved.

I had a terrible experience with Citiliner Plus, from Cpt - Jhb at 15:00 12 April 2019 to 09:20 13 April 2019...

I have a picture of the broken seat... Oh and we only had 3 stops for an 18 hour trip.

Thanks for your bad service Citiliner Plus!!!