Unpaid Refund

Jane:18 October 2019 I made a Greyhounds booking for my kids frim Joburg to Capetown nd I paid plus/R2900. On the 29 September 2019,after I realise dey were going to travel for 15hours,i cancelled the booking nd i was told dey going to deduct R500 plus as a cancelation fee. I didnt hv a problem with thatand they den told me I shud an email toMpho Mabote requesting for a refund. I then wrote dat email on same day of cancelation. Mpho Mabote ddnt even bother to respond to my email until the 3rd after I called again to ask if why was Mpho not responding to my email. She then respond saying I cn leave the money and reuse nxt tym I travel. I respond telling her that I had stated that I want a refund so I want my refund. She then respond after saying she needs my bank statement so she can pay the refund into the account I used to pay. I emailed the bank statement 3 times bcos I ddnt want her to mk excuses that she ddnt receive it. I called I dnt knw how many times nd ended being furious bcos I was told by a guy called Brian that it take 14days for Greyhound to pay refunds. I waited until I ran out of patient nd wrote Mpho Mabote another email, now demanding that my money be refunded. She responded nd said they recieved the bank statement nd they busy with the payment but days went by again without receiving the money. Now on the 18 October 2019, I dcdd to call Greyhound again demanding to be paid, de guy that received my call told Mpho Mabote said he shud get my cell number so she /he can call me after 25mins which never happened. I just want ppl to knw that Greyhounds Mpho Mabote does knw what a costumer is. No respect for his/, her clientele. I dnt think anyone I knw will ever do business with Greyhound, no wander people discourage you whenever you start talking about Greyhound. Hope does Mpho Mabote expect me to beg for my hard earned money. This is cruel nd it's really going to affect their business worse than is now.She couldn't even keep the 1 4days refund deadline the told me abt on 29 September 2019.IAM SO DONE WITH THIS BUS COMPANY, I WILL RATHER NIT TRAVEL THAN TO SEE MYSELF IN A GREYHOUND BUS. DISGUSTING REALLY.