Uncomfortable squashed up traveller

<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** 528564px;">My name is Mr Siphiwe Dladla. This e-mail was supposed to be a complement to greyhound and Sandra from jhb contact center for the great service received from Sandra and a comfortable travel from jhb to dbn traveling by a greyhound bus. Me my wife and two children,on our way to dbn on the 16th December 2016 we had a time of my life on the bus,the was enough space for all of us,my kids were not irritated because the was a movie playing,enough space for the Young one to sleep, the seats could recline,I was able to use my laptop with out any interruption as I could change my lap on the bus. I felt like I was on a plane. The 5th of Jan 2017 10:00 am bus came. I was looking forward to a luxurious travel again by a greyhound bus back to jhb after a wonderful holiday in dbn with my family.Wooooow what a flop by greyhound, I never felt so uncomfortable in my life,we were on a single decker bus squashed like sardines.I couldn't use my laptop as the was no chargers, cup holders can't even fit a can of coke,the one on the side of the seat was so dirty and rusted it looked liked someone pucked in it, the seat can't recline because the person behind me will hurt their knees as they were against my seat,my kids were so irritated as the was no TV or movie playing. I m not happy with the service received from greyhound. I personally feel that greyhound bus line only care about receiving money from passages, as soon as they get it they don't care about us passengers,they are not different from taxis, I felt like I was in a putco bus.I had to put my son on my lap when he finally fell asleep where else I paid a seat for him. I regret traveling by greyhound I will never travel by greyhound ever again,I won't recommend it to any1. I feel that they **** to us when they said we will experience world class travel its more like dump site travel, I feel like I m in the stone ages because I can't do my work as my laptop is flat and I can't charge it.the was not hostess to help us on the bus we felt like parcels thrown in a container and shipped away one traveller even went to the bus driver to ask him if the TV was working or not, guess what the driver said "I don't know because I can't operate this" what ****, where is the bus attended. I hope you look into this matter urgently because I can't be paying so much for a low class bus. If I wanted un conformability I would have traveled buy a taxi. I Wonder if u really know why people opt to travel long distance by a bus?why did I pay for my sons seat if I have to put him on my lap when he want to sleep? It is because we were inconvinced by a squashed up uncomfortable greyhound bus? I hope to get a clear feed back and a reason why I should continue using this greyhound bus line.I am so angry I am even tempted to start a #greyhound must fall campaign. hello peter will sure help me with this one if u can't help me</p> <p> </p>