Unacceptable service

<p>I am disappointed and angry with what happened at the station on the 21/03/2017. My daughter was told to go to terminal 11 and when she got there ,there was a Citiliner bus and the Greyhound bus in front the porter came took her bag and put it in the Citiliner bus without even checking her ticket if she was boarding in the correct bus. Only the bus driver noticed that she was in a wrong bus and her bus had just left which was the Greyhound.</p> <p>Aren't the porters suppose to check the ticket before throwing the bags in? Do they just take the stickers and not read what it says? service is very important if you work with people. There's children, old people that travel with your buses and if porters are just going to throw them in any buses that is totally unacceptable.</p> <p>My child became so frustrated and very scared because she was now in the wrong bus and not knowing if she will even get to school in PMB safely.</p> <p>Its amazing on how a supirior can tell me if my daughter can identify the person that put her bag in the wrong bus and I'm so puzzled as to how do you put a child on a stand and let her pin point/ try and identify every porter at the station. </p> <p>I am really really not happy with the this poor service from such a big company.</p> <p> </p> <p> </p>