Unacceptable Customer Service Experience with Greyhound

I am extremely disappointed with the customer service provided by Greyhound. I cancelled my ticket within the required 48-hour time frame and was informed that a refund would be processed upon receipt of a signed refund document and supporting documentation.

Despite complying with these requirements and forwarding all necessary documents to the refund department on 14 November 2025, I have been met with complete silence. Over several months, I have sent multiple emails and made numerous phone calls, only to be told that my issue is being referred to the relevant department. No resolution has been offered, and my emails are consistently ignored.

I have retained all correspondence, including ticket details, SMS notifications, and emails, which clearly demonstrate Greyhound's neglect of customer concerns. It is unacceptable that a company of Greyhound's stature fails to address legitimate refund requests and disregards customer communications.

I urge Greyhound to review their customer service processes and take immediate action to address this issue. Until then, I strongly advise potential customers to consider alternative service providers.

Sincerely, ***