TRAUMATIZED AND DISAPPOINTED CUSTOMER

hi there,

please see the email that I had sent to Greyhound and i am still waiting for feedback till today.

From: Renee Mdlangathi Sent: Saturday, 27 April 2019 11:17 To: '***' <***> Subject: TRAUMATISED AND DISGUSTED CUSTOMER

Good day Angie,

Hope you are in a better state than I.

I’d like to express how DISGUSTED I am with the service that I received from your company.

My name is : MS Renee R N Mdlangathi, I.D NR : ***. I’d booked tickets for my kids who were returning to Durban on the 31/03/2019.

I received two sms’s on my cellphone ***), advising that the bus I’d booked for them, which was a Catiliner ( Ticker ref nr : CC148BRST) was going to be delayed hence they will be picked up by a GREYHOUND bus at 07:45.

They GREYHOUND Bus came, after the delay and inconvenience caused, them bus driver advised my kids that he is not responsible to take them, the Citiliner bus is on its way.

This is after they had to patiently wait for the suggested GREYHOUND bus to take them from the N1 city Shell garage in Midrand which has no seats or an accommodative setting.

They waited again for another hour, by this time, they have run out of travel time, they were Ubered to the pickup point and got there at 07:10 to avoid the lose of time and inconvenience as they would have to use public transport when they got to Durban which is why we booked an early bus.

Mind you, school is opening on the next day, the whole point of getting them home early is so they they can rest and prepare.

This whole saga traumatised my family, because of YOUR inconvenience/incompetence which is very appalling. I called you very unhelpful contact centre number and spent almost 3 hours on the phone, being transferred from pillar to post.

The highlighting conversation was held with one of your *********** agents by the name of Sandy, who had the audacity to talk jargon and tell me that Midrand shell garage no longer is a pickup point!!!, buses only pickup in pretoir and Johannesburg park station( which is utter bull….)

After requesting to speak to a manager, she came into her senses and realised her error, which alone added more confusion to al already and unpleasant situation.

I then spoke to a manager/senior by the name of PHUMZILE MAHLASE, who gave me the solution that the best thing she ca n do is get my kids on 20:35 pm bus.

Imagine, they had to be at school on the next day, a drive to Durban is 8/9 hours.

Why did we have to suffer because of your mistakes???!!!!

Its not like I got these tickets as pro-bono(free) or for free in order to get suck repulsive service!

Your lack of customer etiquette and centricity has costed me more than words can explain, if I could, I would shout to the whole world how poor and uncouth your service is!!!!!!!

I had to drop everything and I lost 2 days of work in order to rectify your mistake!

Renee Mdlangathi Claims Service Consultant : Auto & General Insurance E: *** T: *** Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191