Traumatic travelling experience for my 4 years old son with his granny - thanks to Greyhound.

Talk about the most traumatic travel experience for my 4years old son travelling with her granny from Cape Town to Eastern Cape...all thanks to Greyhound. The aircon started leaking a few kms away from Cape Town, well leaking is probably an understatement...it started raining over their heads due to an aircon leakage. Upon reporting it, one of the drivers said there was nothing they could do as the bus was full. So when my mom told me this, I thought calling the customer care call center would bring justice to the situation...only to be told tjat unfortunately there was nothing they could do. What happened to first class service from Greyhound? What happened to giving their customers a most comfortable and memorable ride? Such a disappointment, I wish we had booked the flights in time when they were still reasonable and available. Now my poor son is sleeping on a cold bus passage floor with my mom sitting on a soaking wet seat as the one meant for my son is wet beyond reason from the 'raining' aircon. All thanks to Greyhound, I hope you treat your other customers better than you have done with my mom and my son. It's a pitty I can't attach a video of the 'raining' aircon and my son sleeping on the cold bus passage floor. As for your slogan that says "The people's choice of bus and coach travel"...not for me and my family, maybe it used, not after this incident. @GreyhoundSA