Transportation

I was traveling from Mthatha to Pretoria this afternoon and the bus have a problem and we got stucked after Qumbu,the driver forceful drove the bus as he was directed to say so until we were stuck again,on the 3rd row(drivers right side)inside the bus were having flames coming out while driving...the driver told us that we have to drive to Mouth free while the bus wasn't in any conditions to drive toward and I had to hike back to Mthatha as I was scared driving in a bus that wasn't in a good condition and Now Citiliner doesn't want to refund my bus ticket saying I left before 5 hrs Where's I left because I felt unsafe continuing driving with the bus Where's there driver could tell that there's a problem...