Ticket nr Issuer reference TDQ43FYD

I would like this email to be sent to your C.E.O. what is going on with Greyhound. I bought a ticket from Checkers Selcourt Towers to go down on the 13th December 2019 to go down to Durban. Ticket nr Issuer reference TDQ43FYD. I asked my wife to go on the Thursday before the 12th because on my ticket pick up point is 19 Jan Smuts Road, Selcourt. And this does not make sense to me. This is a business in the middle of nowhere.

On the Friday morning my son dropped us off at Springs Mall which is the nearest place to this you must go to it. Which we did. Just remember my son dropped address. As Checkers opened at 8 o clock we went in and they told us if the ticket says 19Jan Smuts Road that is where we must go to. We walked there. When I got there the people that my wife knows. My wife asked if the Greyhound ever stopped there, and they said nowhich . They told us somebody stood there until 2.30 waiting for the Greyhound bus which did not arrive. Then they suggested we go to MacDonalds which is in Springs 3 and a half km away from there. We went to the taxi rank in springs mall and to find out if they can take us there as it was a special trip.

Knowing that time is running short to get to MacDonalds. When we got there we asked if the bus stops there and they said yes. When the bus arrived at 9.20 late I pointed out to the driver there is a mistake on these tickets according to what I found out there were three different places on the tickeur way. About quarter pass ten we turned back to pick up other people at springs mall. This made us a hour and three quarter late. According to my ticket we should have arrived at we actually arrived there and 23/10.

Now I have another problem my brother starts shift at ten o clock at night and we arrived there an hour and ten minutes later because of the ****** up of the tickets. I had to catch a taxi which costs us R450.00 as a PENSIONER R800.00 is a lot of money to be wasted on transport.

On21/12/2019 I returned to Springs from Durban my brother was with me where does the bus stop and they said Macdonalds. At you check out counter I asked the same question and was told Macdonalds meantime she underlined 19Jan Smuts Road, Springs.

When we got on the bus which is about 7.10 it was hot. But I thought nothing of it. The time we got to Richards Bay we were cooking. And when we got to Vryheid who was medium done I asked the driver why it was so hot in the bus. He told me the air con was not working. I want to know why it was not working and would your C.E.O. sit on the bus cooking? By the way I do not feel the heat that much as I am on Warfarin. At one stage I thought I was going to pass out.

I was recommended to catch the Greyhound bus the staff was checking on you all the time. They have movies and tea and coffee now and again. Please I think this is a big dream of yours, because you pay big prices and get standard transport. If I caught a taxi I would have known. I caught a dream line but it is a pup. Please do something about this if you don’t get a senior member to phone me on *** I will put this onto facebook, hello peter dot com and others. I will also sent it to Greyhound America.

By the way I wrote to you on the 17,18 and 20th December 2019 on your complaints. I am still waiting for someone to tell me the outcome.

Sorry one other thing I asked the driver where is the drop off point in Springs he told me Springs Mall and I showed him what was on my ticket. He did not understand it. I told himmy family to waiting for me at MacDonalds and he took me there. The driver is good.

And on Sunday 22nd I went to Checkers Selcourt and asked them where is the pick up points and it is still 19 Jan Smuts Road. As Management is not doing their job please ask to C.E.O. as the bus go to three different points. on the 7th Jan Thank you Will reimburse the R450.00 for additional transport costs. Kind Regards Angie Methebula 13th Feb Hi Angie,

I PHONED YESTERDAY AND ASKED YOU TO PHONE ME BACK. YOU DID NOT HAVE THE DECENCY TO PHONE ME BACK . I WAS TOLD BY YOUR STAFF MEMBER IT IS IN THE EMAIL. WHICH WAS SENT THREE HOURS EARLIER. YOUR STAFF MEMBER GAVE ME A HARD TIME. IN FACT SHE INTEROGATED ME. I AM TELLING YOU IF THIS NOT PAID INTO MY ACCOUNT BY FIVE O CLOCK TODAY I AM TAKING LEGAL ACTION. THE REASON FOR THIS I HAVE A EMAIL STATING THAT ON THE 3RD JANUARY IT WILL BE PAID BETWEEN FIVE TO SEVEN WORKING DAYS. AND MUST BE DONE IMMEDIATE PAYMENT. No one has come back to me