They don't care about their customers

<p>I travel with Greyhound twice a month. Im even a loyalty club member. After complaining about a leak which lead me to stand throughout the trip, when replying to my email, they tell me that the driver didn't write about it on some log book.</p> <p>"Based on the trip summary and defect log book, there were no defects noted for leaks on the coach which resulted to your seat being wet"</p> <p>And that's it, end of story.</p> <p>This bus was even 1 hour 30 minutes late to begin with. I was really disappointed.</p> <p> </p> <p>Since emailing them wasn't helping, I wrote on facebook, they response was, " Hi, <span style="font-size: 14px;">we regret that you received service which prompted you to contact us via Facebook. Thank you for filing a complaint through the proper channels."</span></p> <p> </p> <p><span style="font-size: 14px;">I saw after that, that they couldn't be bothered.</span></p>