THE WORST SERVICE IN HISTORY

Here is a copy of my Complaint to them: GREYHOUND,

After you phoned me to cancel my tickets because there were too few bookings: Your Refunds Department has provided me with, by far, the worst service I have ever received or even heard of in my entire life from any company. Since my request on 23 October 2023, it has taken me six weeks and multiple, multiple emails (50+), phone calls (25+) and messages (12+) just to get someone to respond to me. The relevant people contacted are:Robyn Friedman: robyn***reyhound.co.zaSiraaj Hoosen: ***veshni Naidoo: ***meone named Bux,And all persons who monitor the *** email inbox. But between the four (or more) people I emailed, not one could find 2 minutes in 4 weeks to answer a single one of my emails or return any of my phone calls or messages. In a combined time of well over 1,000 working hours between them, not one person could find 2-minutes to respond to me by any means. I do not know what these people actually do or what their jobs are, but I can assure you, they are not working. In the past week, Robyn Friedman was the only one that showed a little interest and took some time to try to help me. But that was only because I phoned for the umpteenth time in a fit of anger after a long time of no response. But was too little too late. I was not supp**** with the correct information or required documentation until the 20th of November, despite asking many many times if they have all the paperwork. Your service is disgusting, pathetic, disgraceful, shocking, shameful, beyond contempt, and unacceptable. In fact, it is non-existing. In the past week, Robyn Friedman was the only one that showed a little interest and took some time to try to help me. But that was only because I phoned for the umpteenth time in a fit of anger after a long time of no response. But was too little too late.

I will make it my life's mission to spread the word far and wide at any complaint website, on ALL your SOCIAL MEDIA pages, to anybody I see (even if I do not know them) to tell them just how BAD your service is and tell them to never ever use Greyhound's services again. I DEMAND A 100% REFUND AND I DEMAND THAT THIS BE RESOLVED TODAY!!!!!!!!! No excuses will be accepted!!!!!