The worst service I have ever received

If i could give this company zero starts i would because 1 star is far to good for them

I booked a ticket on 4 June 2019 from Johannesburg Park Station to Port Elizabeth this booking was for the 10th of June 2019 next day 5 June 2019 i had to cancel because I got a job and had to start Thursday 6 June

Called greyhound call centre a guy helped me with the cancellation at which time he gave me the email address for Miss Mpho Mabote to claim my refund and he will get back to me to confirm receipt of email, after the call i sent Ms Mabote the email with the cancellation reference and my banking details i was told i would have to wait 7-14days for the refund which i didn't mind whoever its been 21days now and I'm still waiting on the refund as i was depending on the money from the refund to pay for my transport to work everytime i call they take down my email and number and tell me they will get Mpho to phone me back as she is not available (five different agents did so on five different occasions) but no she never got back to me the last call centre agents i spoke to didn't listen to me at all just kept repeating i had to wait 7-14days for the refund until i dropped the phone and I'm still waiting for the refund

They are highly unprofessional and *********** and the fact that Mpho Mabote is always unavailable show you that never to book with greyhound again they could deduct the money from my account so fast on the day i booked i was still on the phone and i got the sms that the money was deducted now i have to wait for my refund