The Worst service from their Drivers // ticket TAEN89VD

<p>My Sister in law was travelling from Vanderbijlpark to Bellville on the 26/05/2017 to 27/05/2017, the travel had issues from the get go as she was travelling with a minor(my baby girl) but was seated in a non reclining chair??? I mean who in thier right minds would sit for such a long trip upstraight>? Fortunately the staff at the call centre (I think it was Tsegofatso) were more than happy to assist and this was sorted. The ticket for her was booked for Bellville as the arrival point but to our suprise the next morning the bus Driver/s refused for her and my baby to get off in Bellville and Instructed them to get back on the bus or he will leave with thier luggage to cape town and they can go and fetch it there!! his excuse for this is that the person who packed thier luggage packed it in the "Cape town" side so he cant open it, he even **** and said he does not have the key to this compartement when my sister in law queried, she had no other option but to get back on and go to cape town with the bus, mind you she does not knnow cape town, her phone fell flat and SHE IS TRAVELLING WITH A CHIIIILD! fortunately the passenger next to her borrowed her the phone to call us and update on this and I had to USE my petrol again to urgently drive all the way to cape town and get them. i dont want to go into the state of fear they were in and as well the trauma of my child because my sister in law was frantic and she also started panicking. The driver/s didnt give a hoots about passenger safety and were prefusly rude and arrogant in their ways. I left a complaint with Nadine the Team leader at Cape town station on the 27/05/2017 and later forwarded her the Original ticket to date i have not heard anything(beside the one email they sent that they cant open the attachement) I tried callin the 021 ********** number but no one ever answers that phone maybe it is on silent?? i Need recourse to this matter as it is absolutely disguting what happened and cant believe that Greyhound condones such. I need a response on this matter the complaint and original ticket has already been sent to ********** <p> </p> <p>Regards </p> <p>Lucky Matutu(digrunteled customer) </p>