The name is Just a front

Initially I booked a ticket for my wife to travel from Johannesburg to Umtata on the 27th of December 2017 and because I trusted the Brand I was comforted knowing that she will be well taken care of even though would not physically be there only to realize that it would be the opposite.

firstly, my wife is Pregnant and the bus had no air conditioning (None at all) and the driver was driving at a Very high speed the bus was swerving at turns and to top it of the Toilet in the bus burst at the back (Which was not even being used by passengers) ) and the feces leaked onto the floors and the bus had to pull over to let people out for air in the middle of the night in the middle of nowhere after having only stopped once the whole trip, In Montrose and next in no mans land because of the sewage after 7hrs on the road because of the sewage not because it was a Break for people to buy food and use the restrooms.

Bare in mind she did not eat at all because of the stench from the sewage which a passenger had to use their own deodorant to attempt to defuse which did not last and because the bus never stopped for food at all after Montrose.

I alerted greyhounds customer service of the matter and sent in a formal complaint requesting a refund and they gave me an email address to forward my complaint to and sent me an email saying they would get back to me after doing their investigations.

This is the response email i got after their "Investigation" with a brave Subject like "WITHOUT PREJUDICE" and I quote:

"Thank you for your e-mail and concerns raised. We regret that your wife had received service which prompted you to contact us.

It goes without saying that feedback from our guests is the most powerful tool available to us, enabling us to measure our performance, to highlight areas where attention is needed, to facilitate corrective action and to focus our attention on issues affecting our valued guests’ enjoyment of Greyhound. All complaints and concerns submitted are indeed reviewed by the Administration Team. A summary of feedback & comments is provided to & is discussed with relevant senior management who are tasked with eliminating failures and for ensuring that successes are repeated.

The matter has been investigated with a formal report obtained from the Driver and we can assure you that the coach was indeed inspected ahead of departure at the Depot and no defects were reported en route or upon arrival. Passenger safety remains paramount and non-negotiable and we will never compromise on this as a Brand. All coaches are furthermore issued with roadworthiness certificates and certificates of fitness ( COF). Some consideration needs to be afforded to the fact that this remains a vehicle on the road and we may from time to time experience uneven road surfaces. Naturally, this is beyond our control. Regrettably we cannot extend any compensation at this time as the journey was completed.

We do apologise if you felt that your Wife’s on-board comfort had been compromised and we hope to be of service in the near future under better circumstances."

they decided to obviously pretend like my wife was making things up and that they are never at fault and quote me their launch speech from whatever year they began to exist in. I would not recommend using their services to anybody, if this is how they react when the really is a problem. I would have expected better from such a Brand especially knowing they have been able to delivery great service before. I do not know where they found that rotten egg they called a bus and who in their right minds would put that thing on the road.

complaining to them did not help at all it just wasted my time and energy and revealed their Fly By Night of a service and the fact that their customer service exists just for show and not to really be used. Even Tuk Tuks do better than this.