The **** greyhound/Citiliner do to us. So heartless staff members in Durban office.

I booked a ticket from the Greyhound/Citiliner call centre and I was helped by a guy named Mzwakhe. From Durban to Stellenbosch with my 2 year old son. I mentioned everything to the person, and he asked if I will be able to have my son on my lap all this way I said yes. So he they debited the amount due and when I was suppose to enter into the bus, the driver told me to go pay for my 2year old which at first I thought it's a joke. I waited and explained to him, he didn't care he helped all other people while we stood next to him helpless since I didn't have money to pay for the new ticket. After so long and have been crying next to him phoning people to help me, he rudely said get inside. And I said thank you but you have ruined my day because I don't think this should be my fault. He got angry and I also couldn't help myself because I felt bul**** kaloku by the Zulu guy maybe because I am Xhosa. Other employees from the helpdesk came and they all agreed that I should pay for the ticket or they leave me with my son outside. I asked them to phone they call centre guy so they agreed immediately when we got off the bus...we were left outside helpless with my son.i am not from KZN so I didn't even have a place to go to and I explained that to them. So they forced the refund on me and took my lagagge out. When I read the T &C online they say something different and I feel so ill treated by the driver, Mphile and Mzwakhe because they bul**** me and my rights were violeted and Translux didn't have the space I could have slept on the streets anything bad could have happened. I am angry and I hate that bus service With all my heart, and they have to pay for what they did to me, what an embarrassment and humiliation.