The Greyhound "Dreamliner" nightmare

<p>We booked Greyhound Dreamliner business class tickets for a trip from Johannesburg to Durban on the 27th of October 2016, departure time 22:00. However when we got to the station we were told the Dreamliner was not available and the hostess Thembi dismissed us when we tried to find out what was going on. She was rude , did not apologise for the inconvenience until later. We paid for the business class because we wanted comfortability and peace of mind but got the complete opposite. The were people consuming alcohol and causing chaos but nothing was done. This was the most uncomfortable bus ride of our lives and we demand a full refund from Greyhound Dreamliners. Our reference number B4NFCMM9. I need to be contacted ASAP about this issue.</p>