Terrible service

This company must just close their services, The bus that was supposed to be a 19h00 from CPT to JHB was delayed and arrived 2hrs later, worse case they offered a wreck for such a long trip . Passengers are still in Beaufort west since last night, I made calls to customer service all they can say is technician is attending to the matter after 16hours of people being on the breakdown bus they still depend on the bus to be fixed not replacing it, people has plans and already delayed nobody at greyhound cares since last night people must spend their own money on food whilst waiting for the bus to be fixed. *********** customers service agents all they know is the bus will be fixed This is unacceptable and I will expect greyhound to compensate people, this is a total disrespect to customer, I don't think anyone in this bus will ever use Greyhound.