Terrible service

Good day

Below email was sent to Yusuf on the below date and I tried to send more emails to him regarding my mothers lost laggage and I am still waiting for his reply. What a terrible client service he provides. I don’t even know how he manages to sleep at night or if he has a mother and if he would like his mother to be treated like this….

From: Phumi Matika Sent: Tuesday, 10 May 2022 10:59 To: yusu***reyhound.co.za Subject: Lost luggage Good morning Yusuf, I hope this finds you well. I am writing to you with a heavy heart. My mother’s luggage got lost in the trailer of one of your busses travelling from Welkom to Bellville. The drivers suspect that the bag was given to some other passenger. This is very disappointing as it means the luggage number on the sticker and on the bag was not verified to make sure passenger leave with the correct luggage. My mother’s luggage number on the sticker issued to her is ***. Below are my mother’s details: Name: Lieketseng Elizabeth Surname: Sebetoane Below are the details of the bus: Service Number: 13374 Fleet Number: G2830 Please let me know the way forward in resolving this matter.