Terrible Service

<p>I booked tickets online for 2 passengers 1 adult and 1 child. When putting in the details it selected seats next to each other. Once the payment was done I received a booking confirmation and notice the seats were not next to each other. So I called the customer service call centre to ask them to change the seats and was told that seats are interchangeable and if I wants seats for the passengers next to each other I must pay again.!!!!! That is such **** I was then told by the consultant that when booking online that's what happens. Extremely pathetic service as there terms and conditions clearly says children under 12 can't travel alone but they unable to change the seats which leaves this child sitting alone and travelling at night. Very disappointed with the service. Citiliner should accommodate their passengers if they want business.</p>