Terrible Greyhound Trip & NO respinse to my email!

I sent an email to Greyhound on 7th April. NO RESPONSE I called and waiting 10mins adn got cut off! Booked a trip for 2 of my staff return Jhb to CT The trip to CT was fine, but the return trip was TERRIBLE.

1. You did not indicate that the bus was going along the Westcoast and would take 24 hours 2. The aircon was not working and there was a heatwave in the Cape – it was extremely unpleasant 3. My staff had one box nd a backpack each. Greyhound charged them R350 overweight and made them pay R200 to wrap it at a site next to the Greyhound. But there was no receipt given and I phone to check and was told each person was allowed 25kg. They were not bug boxes. Can you explain this please? Why no receipt? I think my guys were being taken advantage of? 4. The bus then broke down several times and finally after arriving 4 hours late, it completely broken down in Klerksdorp. They then had to change buses and AGAIN had to change buses at Park Station. Please can you tell us how you are going to compensate for such a nightmare ride – 8 hours with no aircom, a very long route, 2 breadowns and 2-3 bus changes? And over charged with no receipt for 25kg of luggage each?