Terrible experience with Greyhound

If I could give a 0, I would have. My brother spoke to the driver and went to the loo in Bellville and they left him behind. He even saw the bus leave, tried to stop them and they still left him. They then told him he needs to purchase a new ticket, even though it was they left him on purpose. I booked in October to avoid the drama of booking late. He has a connecting bus, also greyhound which he will now miss as a result of thier error and I will have to book another ticket which is more money. I'm very disappointed in Greyhound and their customer service at the Bellville office is appalling. Even if I get a refund now, the expenses I have for having to find accomodation for a few more days as the busses are fully booked is more than a slight inconvenience. It is expensive. I wait for their customer service team to contact me regarding this issue, I hope they will resolve it quickly.