Terrible Experience

A VERY DISAPPOINTING AND FRUSTRATING WITH GREYHOUND RECENTLY!

I recently traveled with Greyhound and was thoroughly disappointed with their shoddy service.

From the start I found it difficult to contact their customer support team online and when I finally did, the agents were unhelpful, unfriendly and rushed to get you off the line.

The bus was over 2.5 hours late with no courtesy or apology from the driver or customer support. I was left waiting in the freezing cold with my luggage, with no choice but to wait.

When the driver finally arrived and I asked, he vaguely blamed the traffic, without offering any apology or explanation.

The first driver was competent and drove safely but the second driver, who took over during a changeover, was a nightmare!! He drove recklessly and at excessive speed putting passengers at risk.

Furthermore, the handling of luggage was chaotic and very insecure. Bags were just tossed into a small trailor without any tagging or form of a tracking system leaving the luggage vulnerable to loss or theft.

Unlike Intercape, which prioritizes luggage safety and organization, Greyhound seems to neglect this aspect of bus travel.

In contrast, (I travel a lot on buses) I have had positive experiencess with other bus companies and sadly, GREYHOUND was VERY SUBPAR and I would NOT RECCOMEND them to anyone!!!!