TERRIBLE CUSTOMER SERVICE

On the 12th of September. The driver did not pick us up in Welkom for the 02:55 departure.

An hour later someone from Greyhound called to tell me that the driver did not stop at Welkom at all, they were sorry, and that one of her supervisors would call me back.

I logged a complaint and requested a refund on the 13th of September.

I have been dealing with Pamela Kaunda who has failed to resolve my query 4 weeks later.

She asked for my ticket number and told me they would investigate, I even told her that someone did call and confirm that the driver didn't stop in Welkom.

I would like for Greyhound to refund my money.