Telephonic booking gone horribly wrong

I tried to do an online booking and the transaction was terminated upon entering OTP. I then called Greyhound and someone assisted me with a telephonic booking and told me to print the ticket at Checkers. My card number is ***. I went to Checkers and there was a lot of drama but the short version of it is that they said they could not pick the transaction in their system. <br> This morning I phoned Greyhound call centre and spoke to Fortunate. She told me the transaction was there and I should go back to Checkers. After all this inconvenience why should I be the one to go to Checkers and maybe be told the same story of no booking. I believe Greyhound should take it upon themselves to sort this mess out for a very frustrated customer. All I need right now is a reference number to pass on to my passenger. I am not going back to Checkers or anywhere else for that matter. If all else fails please give me my full refund and I can take my little business elsewhere. Hoping to get your urgent response.<br> <br> Frustrated.