Tardiness of Arrivals

I have been using this service for over two years now and the bus was more often late than on time. I understand that traffic can have an influence on the arrival times, but even half an hour is very late, whether there is traffic or not. In this latest instance, I was informed at the ticket office that there is a delay of 45min to an hour. I phoned the customer service to find out what the delay was and was told that the necessary checks needed to be done before leaving. This is totally unacceptable. Surely this could've been done long before the bus had to leave? There was a heat wave on the day and the air conditioner didn't even work and that to travel 500km's in. I complained telephonically several times before about the tardiness of the bus and it didn't go further than the call centre agent. Needless to say, I have found alternative transportation from Gauteng to Limpopo, as I travel this route often. I attempted to send an e-mail, but its doesn't seem to be the correct e-mail address given to me.

I will be looking for alternative transport between Gauteng and Polokwane. And will also be complaining on other forums about the service, because this has been a long frustration for me and I have phoned several times about the tardiness, but it never goes further than the call centre agent. I have been putting off sending my dissatisfaction on e-mail, because I am not one to easily complain, but this was the last of it.

Kindly revert back to me regarding Sunday's delay.