Stranded in Maputo and no assistance offered

<p>We booked a greyhound bus online to take us to maputo and then back to jhb today at 07:00. The ticket address said to be at Cotur travel and tours. we were waiting there since 06:30. we then watched as the bus drove straight passed is without even stopping at the designated address as per the ticket. in fact it was across the road from the given address in maputo.</p> <p> </p> <p>after much panic we walk up the road to find a shady little white gate with no branding which is where we are told the bus left from and will not be returning to get us. I ask the security to speak to someone from greyhound. which is when I'm told they don't work today and that it is only him at the spot. he also refused to call anyone who could quickly help us get a hold of the bus.</p> <p> </p> <p>To our good fortune the hotel next door agrees to do the calling for us to the customer care line. I'm put through to Gavin who promises to call me back once he tracks. which he didn't. when we eventually call him back turns out no one is concerned at the fact that we have been wrongfully left by a bus in a foreign country. we in fact had to ask him to give us solutions. he just kept insisting that the bus took all 19 passengers which clearly isn't possible if we were not on it. and that that's that. </p> <p> </p> <p>after some back and forth he agreed to ensure we get on the citiliner at 18:00. he gives me the exact address for cotur again which we now know is not correct. fortunately we have been directed and are hoping to really have everything smoother.</p> <p> </p> <p>what I'm really upset about is the greyhound insisting on an incorrect address and that we were at the wrong venue when in fact the correct venue is not at the address on the ticket. why are there no apologies. how do you not ease our panic but instead just present us with problems if you are fault? what happens to the further unforseen spending we have to do till the next bus whilst we had done everything right? it's really just poor service from greyhound side. now we have to take a less comfortable bus in less comfortable seats for this long distance.</p>