STILL WAITING FOR REFUND - 7 WORKING DAYS EXCEEDED

Greyhound is refusing to refund me - I've been waiting for more than seven working days as requested!!! Can someone tell me what is going on????? Does one perhaps have to right to Greyhound CEO - DAVE LEACH in order to get this refund issue sorted, well that is going to be my next step now if i do not hear from anyone before the end of today - this is just not fair!!! Every time i call in and request for Mpho who apparently is the one dealing with my refund i get advised that she is not available I'm starting to even doubt she works for the company (I mean if she is not available does that mean i cannot be assisted) - it doesn't end there yesterday i get an email advising that my refund request has not been received by Mpho - someone needs to explain and I demand an apology once this nonsense is resolved.