Shuttle Bus Mayhem

When booking Greyhound premium from Pretoria to Piet Retief, we were not informed that be would have to board a shuttle bus to Park Station. The Eldo shuttle bus arrived 45 minutes late. The bus was in a shocking condition, it was dirty and smelt of urine, it seems that the on board toilets didn't work and were overflowing. The seats were cramped and there was no control over the luggage in the hold. People were just left to take their 'own' luggage. At Park Station we had to wait for 1hr30 minuntes before the Greyhound bus finally arrived. The Greyhound bus was a vast improvement and from then the journey improved. The bus was supposed to arrive in Piet Retief at 13h30, but only got there at 15h30. We will not be traveling via Greyhound on this route again.