Shoddy Service from Greyhound Couch Lines

I bought a ticket for travel on 15 June 2019 from Grahamstown to Kokstad. My daughter who is a student arrived at the pick up point half an hour before which was 08h10...she waited until 09h35 that morning with no sign of the Greyhound Dreamliner. At that point my husband called Greyhound offices to find out about the delay...he was told that the bus had broken down in Salt River and that another bus was going to be sent to pick up passengers. Greyhound did not have the professional courtesy to notify passengers about the delay. They just left their patrons stranded on the side of the road with no news of why the bus had not showed up. I later heard that the same passengers from Grahamstown were only picked up at 17h00 that evening....a whole day of waiting....these student passengers had checked out if their rooms on campus and therefore had no access to food....etc....surely this is not the way Greyhound does business...we had to fly our daughter home that day....and are still waiting for our refund from Greyhound....I will never use Greyhound ever again nor recommend them to anyone....